support@cellar18.com +603-7886 8133
Purchase RM500 and above to receive a mystery gift from us! 😎 Purchase RM500 and above to receive a mystery gift from us! 😎

Help / FAQ

We use Billplz and 2C2P Credit Card Payment to accept Malaysia Online Banking and Credit Card method. You can use Visa, Mastercard, Maybank2U, Cimbclicks, RHB, Public Bank and etc to make payment.

Billplz automatically protect all your payment-enabled forms with 256-bit SSL encryption to ensure your transactions are always safe.

You will be redirected to Billplz page to complete your purchase securely.

For normal delivery within Rest of Peninsular Malaysia, it will take delivery 2 – 4 working days. But if you are in a hurry, we do offer Express Delivery within Klang Valley OR Self-pick up service at our retail shop Cellar Eighteen.
Nope, temporarily we only focus on Peninsular Malaysia/West Malaysia.
Yes, every customer will need to sign up an account with us in order for us to keep track your profile, orders and to serve you better. You may sign up here.
We do have promotional codes and seasonal offers. Make sure you grab them before it's too late! For your information, all promotion codes are not applicable for on-sales/promotion items and only valid based on a minimum spend amount set and date duration expiry. T&C Apply.
Click on the orders history and select tracking number to view the status of your order once you successfully logged in. Every order will have a unique order number for you to keep track when you completed the online checkout and payment process. You may login here.
No returns available. All items sold are not returnable, refundable nor exchangeable.
Your weekend orders will be processed right on the first working day and delivery will start from then on. The same thing goes on for public holidays.